Delivery Area
Our products can be shipped to various countries, including Canada. Please note that shipping to Iceland may experience delays due to complex weather conditions, and a shipping fee of at least $85 applies. If your shipping address is in Iceland, kindly contact us beforehand at [email protected]. Unfortunately, we are currently unable to ship to Ukraine due to recent events. We apologize for any inconvenience and appreciate your understanding.
Free Shipping Policy
• We offer free shipping for lamps to most countries, excluding Iceland. Regrettably, shipping to Ukraine is not possible at this time. We apologize for any inconvenience caused and thank you for your understanding.
• A shipping fee of at least $85 applies for orders with a shipping address in Iceland.
• For inquiries about shipping to other countries or additional shipping options, please contact us at [email protected].
The Shipping Process (in Working Days) Is as Follows:
• Delivery times = Process time (order preparation) + Shipping time
• Order preparation
Upon receiving your order details, we will initiate the following steps:
It may take 2-10 working days for order preparation, with customized items requiring additional preparation time. Once your order is shipped, an email with detailed shipping information, including tracking number and tracking website, will be sent to you.
(1) Stock Check.
(2) Confirm whether the item in your order needs to be customized.
(3) Check your shipping address.
(4) Reconfirm whether the item in your order is eligible for our Shipping Policy.
(5) If everything is ready, your order will be shipped from our warehouse.
Please ensure to provide a detailed shipping address, including the street number, as our customer service team will notify you of any discrepancies that could delay shipment.
Shipping Methods:
(1) Free Shipping:
• Carrier: EMS
• Cost: Free
• Process Time: 2-10 working days
• Shipping Time: 2-5 weeks (To most countries such as Canada)
Please note: The above information is for reference only. Shipping times may vary by region within the same country. We are continually enhancing our services and seeking to collaborate with more efficient carriers for improved delivery.
Delivery Time
The estimated delivery time provided is dependent primarily on the shipping duration. Stock availability on our website reflects information obtained from our storage or manufacturers' warehouses and can change rapidly. The displayed "In Stock" status does not guarantee immediate availability at the time of order placement.
Avoid scheduling an electrician based solely on stock levels and estimated delivery times. It is advisable to schedule services only upon actual receipt of the item.
Tariff
Tariffs are applicable if the maximum side length of a parcel exceeds 60cm, typically around 5% of the total. In cases where tariffs apply, we take responsibility for 20% of the amount. Customs duty fees for Canada and various European countries typically range from 0 to $20 per piece.
For further clarification, please contact us at [email protected].
Compensation for Late Delivery
In the event of delayed delivery, we regret any inconvenience caused and will provide compensation worth 10% of the order value for the delayed goods. Rest assured, we strive to ensure timely delivery of your goods.
Refused Shipments
Once your order has been shipped, we are unable to stop the delivery. If you choose to refuse the package, a fee of 30%-50% of the order amount will be charged to cover storage, handling, and shipping costs. This fee will be deducted from your refund.
Parcels Damaged In Transit
If you find that the package is damaged during transit, please take photos after receiving it and send them to our customer service as proof. Our support team will respond within 24-48 hours on business days. Please remember to check your inbox and spam folder for our reply.
If you encounter any issues during the shopping process, please feel free to contact us at [email protected]
Q&A
How soon can I get my order?
• You can check the date you placed your order and refer to the relevant shipping time information.
• You can also track your order. For details, please see “How to track my order?”.
• Generally, your order will be delivered within two months (depending on your shipping address and the product you take). If not, contact our customer service team at support@thetoplamp.com for updates.
How to track my order?
• You will receive an e-mail containing a tracking number once your order shipped.
• Click this link https://www.17track.net/en and then enter the tracking number.
• You can also contact our customer service team support@thetoplamp.com for the latest logistics information.
Do you ship to my country?
We ship to most countries. If you are not sure whether we ship to your country, contact us at support@thetoplamp.com
Due to the current saddening events, we are unable to ship to Ukraine. We apologize for any inconvenience and thank you for your understanding.
Will I be responsible for customs duties? If so, how much do they cost?
• Tariffs may apply when the maximum side length of a parcel exceeds 60cm, typically around 5%.
• We undertake responsibility for 20% of this amount.
• Customs duties range from 0 to $20 per piece in most cases.
