Toplamp is a lighting brand focused on mid- to high-end lighting products, providing high-quality, beautifully designed fixtures for homes, commercial spaces and project applications. By combining a direct-to-consumer model with our own manufacturing and supply-chain resources, we reduce traditional retail markups and make well-designed, high-quality and practical lighting available at more reasonable prices.

Our range covers many fixture types, materials and processes, including metal, brass, painted and electroplated finishes, crystal, glass, alabaster, travertine and natural wood. The collection suits modern, vintage, light-luxury and Art Deco interiors, helping customers create lighting with greater texture and atmosphere.

We work to represent each product as accurately as possible. Color may vary slightly because of screen settings, lighting and natural material variation, while hand-measured dimensions may have a small tolerance. If you would like to verify a finish, cord length, electrical specification or installation detail before ordering, email us with the product link and your question.

Email [email protected] with the product link and the exact detail you need. Where available, our team can provide additional photos, measurements, finish references or installation information.

Browse our collections, open the product you want and select the available size, color, finish, pattern or other options.

You can then order in either of these ways:

• Standard checkout: select Add to Cart, open your shopping cart and complete payment at checkout.
• Express checkout: select Buy It Now, PayPal, or the Debit or Credit Card button shown on the product page to proceed directly to payment.

After the order is submitted successfully, an order confirmation email will be sent to the email address used at checkout.

We accept all major credit and debit cards, including Visa, Mastercard, American Express and Discover. We also support digital wallets such as Apple Pay, Google Pay, PayPal, Shop Pay and Venmo. Checkout may offer additional popular local payment methods based on your location. All transactions are PCI-compliant and protected by SSL encryption.

Our online store is built on a mature and reliable ecommerce platform with a stable, industry-proven technical architecture. All checkout pages use SSL encryption. We do not store complete payment information such as full card numbers; payments are processed directly by banks and certified payment gateways. Supported payment methods, including PayPal and bank cards, are also subject to their respective security and compliance reviews.

Contact us within 24 hours of placing your order to request a change or cancellation. Once an order has shipped, it cannot be changed or cancelled. Custom-made products may not be eligible for cancellation once production has started.

See our Returns & Refund Policy for the full terms.

Yes. Email us with your order number and the billing details you need shown. For a commercial or VAT invoice, include the relevant company information and VAT number.

Email us with a screenshot of the full error, the payment method used and any transaction reference available. Please do not send complete card numbers or passwords.

Check your inbox and spam folder, then confirm that the email address entered at checkout was correct. If payment was taken but no confirmation arrived, contact us with the payer name, email address and transaction reference so we can verify the order.

A successful payment together with an order confirmation email normally confirms that your order was placed. If you have a payment notice but no confirmation, contact us and we will check the order status.

Confirm that you are using the same email address used to register or order, and check its spelling. Use the “Forgot Password” option if needed. If the issue continues, contact us with your registered email address and order number, if available.

We offer free standard shipping for orders worldwide, regardless of destination. More than 98% of regions qualify; only a very small number of remote areas may incur an additional charge, as shown at checkout or communicated by customer service.

Express shipping is calculated at checkout based on order weight, volume and requested delivery speed. There are no hidden surcharges: the amount shown at checkout is the total shipping charge.

We provide international delivery worldwide. At checkout, you may choose standard or express delivery based on your timing needs. If your country or region is not available, email [email protected].

• United States: in-stock items held at our East Coast fulfillment center in Baltimore, Maryland, or West Coast fulfillment center in Santa Fe Springs, California, may be processed and delivered faster.
• Canada: we have a Canadian fulfillment center; locally stocked items can be delivered more quickly.
• Europe: we have a fulfillment center in Germany; locally stocked items can be delivered more quickly across Europe.
• United Kingdom: we have a UK fulfillment center; locally stocked items can be delivered more quickly within the UK.

For the United States, in-stock items usually ship within 24–48 hours and arrive in approximately 3–7 working days via FedEx, UPS, USPS or Gofo. Factory-direct and custom items normally take 4–6 weeks by standard sea freight, or 1–3 weeks by express air freight.

For remote destinations including Norway, Iceland, Cyprus, Monaco, Puerto Rico, Alaska and Hawaii, UPS, DHL or FedEx delivery costs EUR 100 per item, with 1–2 weeks of processing and approximately 5–7 days in transit. Contact us if you need a specific carrier.

See our Shipping Policy for complete regional estimates. All dimensions are measured manually and may vary by 1–2 cm; colors may vary slightly between screens.

After dispatch, you will receive an email with a tracking number. Enter it on 17TRACK to view the shipment status. Where available, we also connect and update tracking information from the carrier's own system, including UPS, FedEx and DHL.

If tracking is unavailable or you need a more detailed update, contact [email protected]. For custom products shipped by sea, tracking may begin updating 3–4 weeks after the order, once the shipment clears customs and enters the local delivery network.

We prioritize shipping channels that include customs duties so parcels can clear customs and arrive smoothly. In more than 99.9% of cases, customers do not need to pay additional tax. In the rare cases where a small duty is charged, we cover 20% of the amount and often a higher share in practice. Our logistics team selects the smoothest available customs-clearance route for the United States, Europe, the United Kingdom and other destinations. If checkout states otherwise, the checkout notice takes precedence.

Photograph the outer packaging and affected product as soon as you open the parcel, then email the photos and order number to us. Toplamp may provide replacement glass, shades, parts, repair support or a replacement fixture depending on the issue. Keep all packaging while the case is reviewed.

Contact us if tracking has stopped updating, a parcel is marked delivered but missing, the parcel is returned, the address is incorrect or the carrier cannot complete delivery. We will verify the shipment and work with the carrier on the next step.

Return requests are accepted within 14 days of delivery. Items must be unused, uninstalled and in their original packaging. The customer is responsible for return shipping in all return situations, regardless of the reason, including shipping damage or quality issues.

Returns to our warehouse are subject to a restocking fee starting at 20% of the amount paid for the returned item. Refunds cover the product price only; shipping services already used, including standard shipping, express shipping and insurance, are non-refundable. If we confirm shipping damage or a quality issue, we retain the right to provide replacement parts or a complete replacement first, and we cover the shipping cost of the replacement.

Email us with your order number, item details and reason for return. After approval, ship the item within 7 days and send us the tracking number and tracking URL. Returns sent without prior approval may not be accepted.

After sending a return, email us photos of the packed parcel and shipping label, together with the tracking number and a trackable URL. We will submit the refund within 3 working days after the warehouse confirms receipt. After submission, PayPal refunds normally arrive in 1–3 working days and card refunds in 3–7 working days. Public holidays may cause delays.

Yes. We cover the shipping cost of the new product, while the customer covers the cost of returning the original product. Any price difference is refunded or collected as appropriate. Contact [email protected] for the exchange process.

Check every packaging layer and small accessory box, as hardware may be packed separately. If a component is still missing, email your order number and photos of everything received so we can identify and send the correct part.

Orders may be split into several parcels because of product size, weight or packaging requirements. Parcels can arrive on different days. Contact us with your order number if you need the tracking details for the remaining shipment.

Report a clearly incorrect item within one week of receipt and include your order number and product photos. Small differences caused by screen display, hand measurement, natural materials or production updates may not indicate an incorrect item.

Our range includes metal, brass, glass, crystal, alabaster, travertine, marble, ceramic, concrete, resin, acrylic, wood, rattan and fabric. Materials differ by product, so refer to the specifications on each product page.

Our products include a two-year warranty. It does not cover damage caused by accident, abuse or negligence; natural aging or wear of materials; or purchases made exclusively through online auction websites. The delivery date shown in the logistics record is treated as the date of receipt.

Damage caused by people is not covered; replacement parts and shipping must be purchased separately. Rechargeable LED table lamps have a 3-month warranty. LED lamps, LED light sources and LED drivers have a 6-month warranty. Other parts of LED fixtures and non-LED-light-source products have a two-year warranty. Replacement terms and shipping responsibilities remain as described in the full warranty details.

Many Toplamp fixtures are compatible with LED bulbs or integrated LED light sources. Check the product page for the required base, light source and maximum wattage before purchasing a bulb.

Dimming depends on the fixture, bulb or driver and the wall control. A fixture described as dimmable must still be paired with compatible dimming components. Contact us before ordering if you use a smart dimmer or a control system such as DALI, KNX or Philips-compatible controls.

Unless the product page specifically says otherwise, bulbs are not included. The product specifications list the recommended bulb base, light source or wattage where available.

Products are generally prepared for the standard voltage of the shipping destination unless the product page states otherwise. Tell us before ordering if the installation country differs from the delivery address or if you use smart controls, special dimmers or another non-standard electrical setup.

Replacement parts may be available. Send us the order number, product link and photos of the part so we can confirm the correct size and specification. Compatibility with products bought elsewhere cannot be guaranteed.

Many fixtures include English installation instructions and use standard mounting methods, but installation complexity varies. A licensed electrician is recommended. If instructions are missing, email us for a digital guide, available video or product-specific help.

Consider the room dimensions, ceiling height, furniture scale and the visual impact you want. Review the measurements on the product page rather than relying only on lifestyle photos. You may send us room photos, dimensions or plans for general sizing guidance before ordering.

Many pendant lights and chandeliers include adjustable suspension hardware, but the type and default length vary by product. Check the product specifications and contact us before ordering if you need a special length. Changes requested after dispatch may require new parts, shipping and customization fees.

Many products can be customized in size, finish, material, suspension length, color temperature or dimming configuration. You can also send a drawing or reference image for feasibility review. Confirm every custom requirement before ordering; lead times and return eligibility differ from standard products.

Yes. We welcome enquiries from interior designers, architects, hotels, property projects, retailers and other commercial clients.

Our business services include commercial and project purchasing; lighting for hotels, restaurants and offices; product customization and dedicated production; development or production of specified designs; and long-term or bulk-purchasing solutions.

We do not currently have a separate online application. Email [email protected] with your project requirements, and our team will provide relevant product recommendations, customization options and business support.

Many fixtures work with energy-efficient LED bulbs or integrated LED light sources. Actual energy use depends on the selected bulb or driver, wattage, dimming level and daily operating time. Always follow the electrical specifications on the product page.

Professional installation by a licensed electrician is recommended. The installer should verify the mounting surface, junction box, local electrical code, voltage and dimmer compatibility before installation.